FAQ

Frequently Asked Questions

Quick, plain answers to what people ask us most.

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How do I start?
Call (850) 328-4464 or email empowerpcs@outlook.com. We will set up a short call, answer questions and schedule your first session.
Is there a free consultation?
Yes. We offer a free 15-minute phone consultation before you commit to anything.
Do you see teens?
Yes, from age 15. The teen is the client, and parents or guardians take part.
Are you accepting new clients?
Yes. Call or email the office to check current availability.

Which states do you serve?
Florida. You need to be in Florida during each session.
What do I need for telehealth?
A phone, tablet or computer with a camera, a stable internet connection, and a private spot where you can talk freely.
What if the video connection drops?
Your clinician will try to reconnect, and will call you if video cannot be restored.

Do you take my insurance?
We accept Aetna, Blue Cross Blue Shield, Anthem, Cigna, UnitedHealthcare, Optum, Tricare, Carelon (Beacon), Oscar, Headway, Curative and First Health. Call to confirm your plan.
What if I am out of network?
Call the office and we will talk through your options.
What is your cancellation policy?
Please give 24 hours notice to cancel or reschedule. Call the office with any questions.

Can I see a therapist and a medication provider?
Yes. With your consent, your therapist and our psychiatric nurse practitioner coordinate and follow one plan.
Do you offer medication-assisted treatment?
Yes, when clinically appropriate. Medication is combined with counseling and decided case by case by our medication provider.

How is my information protected?
Sessions use a secure video platform, and our clinical privacy practices are explained at intake. Addiction treatment records carry additional federal protections.
Can I email my therapist details about my health?
Please do not. Email is not the place for health, treatment or medication details. Call the office instead.
What if I am in crisis?
Call or text 988 for the Suicide and Crisis Lifeline, or call 911. Do not wait for an appointment.
I am an existing client. Where do I sign in?
Use the Client Portal link at the top of the contact section or footer to sign in.

Still Wondering

If your question is not here, call the office. You can also read about insurance or how telehealth works.

Call or email the office. We will set up a free 15-minute phone consultation to see if we are a good fit.

Existing clients: Client Portal

Please do not send health, treatment or medication details by email. If you are in crisis, call or text 988, or call 911.